Company. Forgardenandmore.com is a property of he company BALUSTRĀDE LTD, registerred in Latvia, Ventspils šoseja 64 A, Jūrmala, LV-2011, with VAT number: LV40003334976 We personally answer all of our inbound telephone calls during office hours (8:00 to 16:00 hrs, Monday to Friday). Although, all the products are produced in Latvia (EU). The stock is supplemented regularly. If a certain item is not available in stock, the information about it will be seen on the website near the desired product.
Purchases. By purchasing from Forgardenandmore.com you are agreeing to be bound by the terms and condition laid out on this page. Please also reference the conditions laid our under our Returns Policy.
When confirmation of the order is received, it indicates that your order is being processed. It does not indicate a contract exists. Only when forgardenandmore.com has completed processing the order does the contract between buyer and seller come into effect. This clause is to safeguard against an error in pricing or if a listed item is no longer stocked.
All prices, discounts, special promotion prices are available on the website forgardenandmore.com. Expected delivery price is available during order process when the customers has collected all desired items in his/her online purchase bag and indicate delivery address. NOTE! We deliver items to the following countries: Germany, United Kingdom, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Sweden, Czech Republic, Greece, Portugal, Hungary, Austria, Switzerland, Serbia, Bulgaria, Denmark, Slovakia, Finland, Norway, Ireland, Croatia, Moldova, Lithuania, Slovenia, Latvia, Estonia, Luxembourg, Malta. If you would like to purchase items in our online shop, but your residential country is not in the list, please send us a message, and we will check what are our possibilities and delivery pricing for your desired purchase.
Your order will not be accepted until payment is made in full. VAT is included in the price of all taxable items.
Balustrāde LTD reserves the rights to revise prices and details at any time and without notice. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Details of shipping. We will deliver the ordered item/s within 3-5 business days after received payment. Delivery service is available only throughout Europe. The delivery pricing depends on the volume of items, you will see the exact price during the order process and choosing the desired items.
If the product is received in bad quality or damaged, you may return it within 14 days. For more on this visit our Returns Policy page. The customer is responsible for the shipping costs involved in returning the item(s) to us. You may submit the request by filling the return form here or email the form to info@forgardenandmore.com
Customers from within the European Union are protected by the EU Distance Selling Directive.
The customer will receive a confirmation email about making the purchase after making the payment.
If you have any further queries you can get in touch by using the form on the Contact Us page.
Payment methods. You can pay by Visa, Master Card, Debit Card. We do not hold or have access to any of your personal financial information. Instead, personal financial information is handled and stored on a remote secure server and is the full responsibility of Decta Limited. Decta Limited host the payment page where you enter your details.
Complaints. We believe that the goods that we offer are of good quality and make every attempt to offer the most efficient service we can. However, should our goods or services not live up to your expectations then please contact us by email: info@forgardenandmore.com
All complaints will be acknowledged within 5 working days. Complaints are usually resolved within 2 weeks, although customers will be informed throughout the process.
